Chico is President and CEO of Computer Resources of America. Chico founded CRA in 1992 and has transformed the company over the years into a leading provider of information technology solutions designed to meet the needs of small, mid-market and enterprise organizations. Since 1992, CRA has quadrupled its customer base and workforce and has become one of the best-known companies of its kind in the Managed Services field.
CRA’s wide array of IT services provides customers with a strategic and long-term technology solutions partner, capable of managing complex, multi-disciplinary engagements – a major advantage for organizations with limited in-house IT resources. CRA’s solution offerings have helped attract a broad range of customers and numerous industry awards and recognitions, including ranking among the top managed services providers in the world on the MSPmentor list and making the Inc. 500/5000 list of the Fastest Growing Companies in the U.S.
Chico provides a strategic vision and leadership for Computer Resources of America that is focused on team building and customer satisfaction. He is adept at aligning growth strategies with agile, future-focused processes and technology. Chico is involved in several community outreach programs and is an avid golfer.
Barbara serves as the Finance Manager. Her passion for people and technology allows her always to strive and improve business processes and find new ways to perform tasks in a more efficient and cost-effective manner. Her knowledge, expertise, and passion are exhibited through the thought leadership and insight she brings to the organization. Barbara is involved in several community outreach programs that the organization sponsors.
Rico Ramnarayan Chief Operating Officer
Rico and his team of consultants are responsible for enabling our clients’ businesses through solutions involving cloud computing, virtualization, networking, unified communications, systems management and information security.
Rico has worked at CRA since 1998 and has been actively involved in shaping our technology solutions roadmap while working with our engineering team to extend that knowledge to our clients. During his tenure, he’s continually embraced new technologies and led many successful client projects. He has a long and demonstrated track record of mapping solutions to business needs and is an invaluable resource to CRA and its clients.
Gene Bilbao Project Delivery Manager
Gene joined CRA as a Technical Services Manager in September of 2007. He has a deep domain experience in IT infrastructure, project management, ITSM and service delivery. Gene has responsibilities for leading project delivery teams across a program that services a large client roster. He has an extensive track record of being able to identify and implement innovative technology solutions to improve business performance and works closely with clients, systems engineers and architects to find the balance between cost, scope, and quality and bring each engagement in on time, and on budget. Gene continually strives for top-notch customer satisfaction.
Chris Persaud Product Specialist
Chris leads the procurement team and interfaces directly with our clients to scope out needs and map them to technical specifications aligned to industry leading products. His responsibilities also include internal vendor management and he is a liaison with Microsoft, VMWare, Cisco, HP, Dell and companies we partner with for services. Chris works very closely with our non-profits, financial services organisations and our smaller and mid-market clients.
Chris is detailed and very results-driven with a focus on providing timely, high-quality services.
Tony Balkissoon Director, PMO
Tony joined CRA in 2012, and has quickly established himself as one of the leaders at the firm - both as a team member as well as an advocate for his clients. He has broad experience as a managing consultant for the non-profit, big Pharma and financial services industry sectors and has been involved in a very wide range of technology delivery throughout a 15+ year career. He is responsible for ensuring the excellence and efficiency of operations at CRA, from customer-facing services to the ongoing development of CRA’s staff and technology resources. Tony is a CUNY graduate. He speaks English and Japanese.
Dillon Balkaran Solutions Architect
Dillon oversees our Managed Services team. He and his team are responsible for enabling our clients’ business through solutions that involve cloud computing, virtualization, networking, systems management and information security.
Dillon develops and implements technology initiatives and service delivery processes within an ITIL framework to benefit our client engagements and has fully embraced the culture of CRA which encourages living a balanced life and supports continual professional development.
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