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Case Studies

CRA In Action: Case Studies

At Computer Resources of America, we pride ourselves in the work we do. That’s why we publish and share results-centric case studies highlighting our services in action. When you want to know which business to choose, you need to know about results. We invite you to read through our case studies to see how other businesses have benefitted from CRA’s IT services.

Upgrading Phone Systems Case Study

IT Case Study At A Glance

Our case studies are optimized to be in-depth resources for all of our clients, which include midsize organizations, government agencies, non-profits, financial service companies, law firms, healthcare companies, and communications companies.

As an example, we recently helped a client experiencing inefficiency in their IT department. They were using internal staff. While this can be efficient, the lack of knowledge among the staff and a failed system of self-regulation led to a significant drop in productivity. After fully assessing the situation we suggested our Manage360 solution and infrastructure overhaul. This improved the client’s network stability, uptime, and network resiliency.

The meat of the case, though, is in how CRA responded to a network failure that resulted in the entire network going down for two days when a switch port failed. Our highly skilled staff were able to strategize on the fly and get to work to fix the problem and restore everything to normal, as quickly as possible.

This case study illustrates one of the benefits of CRA: the in house IT team would never have been able to handle this failure so quickly. Not only was the problem fixed but by signing with CRA the company realized significant savings over the previous year’s IT budget, reduced their ticket volume by nearly 80% and benefited from a complete network overhaul. These savings and technological benefits were appreciated by their Executive Director and Board of Directors.

For more technical information, browse our White Papers.

 

 

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How Can IT Improve Business Processes?

CRA Can Help. Many companies try to improve operational and financial efficiencies through IT without realizing the risk to which they are opening themselves up. It’s time to think about teaming up with CRA to improve your uptime, reduce costs and take advantage of the latest in information technology. CRA helps companies coordinate projects with realistic expectations while maintaining reasonable schedules and budgets. This allows us to appropriately reduce the IT risks associated with delivering a successful IT project. 

We’ve been in business for more than 25 years providing organizations with the highest quality IT support in the industry. Our skilled technicians can do everything from successfully implementing healthcare or law practice management software to transferring your entire digital database into the cloud—and much, much more. 

Find out what CRA can do for you. Get in touch today for a free evaluation to see which type of service or technology you can benefit from, and let’s work together to get your most ambitious IT plans up and running.

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